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Shipping 

 

We offer shipping to the United States, Canada, the United Kingdom, Australia, Singapore, and Hong Kong. Once we are out of pre-order, we anticipate that orders will be fulfilled and shipped during business hours, Monday through Friday, excluding US holidays. Once orders are placed, they will ship within 3-5 business days. 


Carbon Neutral Shipping

We measure how much carbon it takes to ship a Hitch Bottle and Cup. We then offset those emissions by removing an equal amount of carbon from the atmosphere through our certified partner, Climate Neutral.


Pre-Order Shipping Info 

Due to high demand, some of our products are on pre-order. This means you are reserving a product that is currently being manufactured. If you order today from our website, your payment will be processed immediately, but your product will not be shipped until it is ready. You can cancel anytime to get a complete refund, including shipping, up until the time the product is shipped. 


Once your order has shipped, you will receive an email notification with the tracking number. Currently, the Hitch Bottle and Cup is expected to ship in late September 2021, as well as accessories like the shell and lids. 


If a US order contains an item with a pre-order, the items not on pre-order will be processed and shipped within 3-4 business days once received. If a Canadian order contains an item with a pre-order, the entire order will ship together.


 

Shipping within the United States

 

Shipping Costs 

For US retail orders over $80, we offer free UPS Ground shipping within the United States, excluding Alaska, Hawaii, and Puerto Rico.


Shipping Speed 

Once your order has been fulfilled and shipped, we estimate you will receive your order within 3 to 5 business days from its ship date.

Due to COVID19, many businesses are experiencing significant shipping delays and the above times are our best estimates at this time.


APO / FPO Shipping 

Hitch offers shipping for orders going to any APO / FPO address. The rates are variable based on your location and the size of your order.


PO Box Shipping 

We do not ship to PO Boxes. 

 

Order Tracking

You will be emailed a link with the tracking number once your order has shipped.

 

International Shipping

 

International Countries 

We currently accept pre-orders to Canada, the United Kingdom, Australia, Singapore, and Hong Kong. We plan on expanding this to include more countries in the future.


International Shipping Cost

International orders are shipped using a variety of optimized carriers. Rates and options are calculated at checkout. 


International Shipping Speed 

Once your order has been fulfilled and shipped, we estimate you will receive your order within 4-12 business days of its ship date. Shipping times vary by country and cannot be determined until the order is placed. 


Duties and Taxes 

For most countries, we do not collect duties and taxes on your order, as they are determined and collected from you by your local customs authority. 

For the UK, we are required to collect duties and taxes upfront.  All UK orders under £135 are subject to a 20% additional tax upon import. All orders £135 - £630 are subject to a 22% additional tax upon import. 

Sales Tax is applied by your country for purchases from the U.S., along with Duties charged for processing by your country. In the event your local customs authority is unable to contact you regarding the taxes and duties due on your purchase, and the item is returned to us, you will not be eligible for a refund of the shipping fees.


International Order Tracking

You will be emailed a link with the tracking number once your order has shipped.


International PO boxes

We can’t ship to international PO boxes yet. If you entered an international PO box as your delivery address we will reach out to get an alternative address which may delay your delivery.




Returns & Exchanges

 

Return Policy

US Returns: If you purchased a product directly from carryhitch.com and would like to return it, you have 15 days after receiving your item to request a return. Returned items must be unused and in their original packaging. To complete your return or exchange, we require a receipt or proof of purchase. 

International Returns: Hitch does not currently accept returns on International orders.


Returns for a Refund

If you would like to initiate a return, please email a request with your original order number in the subject line to orders@carryhitch.com. 

Once your return is received, we will approve or reject your request solely at our discretion, and email you about the approval or rejection of your refund. 

Please note that returns are not free. The cost of shipping plus a $2 restocking fee per item in your return will be deducted from your refund. We will provide you with a shipping label.

If your return is approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 30 days. If you haven’t received a refund within 30 days of receiving your refund approval, please contact your bank as it may take some processing time before your refund is officially posted. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. Hitch will not be held responsible for items lost in transit to our return address. 


Returns for Exchanges

If your order has not already been shipped, we will happily exchange your Hitch Bottle and Cup for a different color. Send us an email at orders@carryhitch.com with your preferred color choice. Please add your order confirmation number and the word "Exchange" in the subject line.

If your order has been shipped, to be eligible for an exchange, your item must be unused and in the original packaging. We will approve or reject your request for an exchange solely at our discretion. 

To get started on an exchange, send us an email at orders@carryhitch.com.


Returns and Exchanges Shipping 

Hitch will only cover the shipping fees for the return of defective, damaged, or incorrect items and reserves the right to replace defective or damaged items at its sole discretion. 

For all other returns and exchanges for unused products, you will be responsible for paying for your own return shipping costs. Shipping costs are non-refundable. If you receive a refund, we will refund you for the product returned. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. Hitch will not be held responsible for items lost in transit to our return address. 

For all returns & exchanges, please email us at orders@carryhitch.com for next steps.


Defective items 

If you believe there is a manufacturing defect with your product or if the product arrived damaged in the box, please reach out to orders@carryhitch.com within 30 days of receiving your shipment. We will ask you to fill out a form to give us a little more information and to upload photos of the claimed damage.

Hitch will review all cases. In the event that we deem a replacement is necessary, it is at our discretion whether we replace the product or just the affected part. Hitch will cover the shipping fees for the return of defective or incorrect items. Hitch reserves the right to request the product to be sent to our office for additional review and to verify your claim. We will provide the shipping label in this situation, and we will also cover shipping for any replacement parts. 


Late Returns 

If 15 days have gone by since your purchase, unfortunately we won’t be able to offer you a refund or exchange.


Final Sale Items

Only regular priced items may be refunded‚ÄĒsale items are not eligible for a refund. Please note that all Hitch accessories are final sale.¬†


Gifts

If the item you wish to return was purchased as a gift and shipped directly to you, we will issue a refund to the original card the order was placed with, or as a credit via a Hitch gift card, to be used only on purchases through our website (carryhitch.com) 

Please note that returns for gifts are not free. The cost of shipping plus a $2 restocking fee per item in your return will be deducted from the refund. We will provide you with a shipping label.


Cancellations 

Website Orders: If you ordered from carryhitch.com you may cancel your order any time up until the order has shipped for a full refund on the product, plus taxes. Your shipping payment is non-refundable.  If your order has already shipped, you will need to follow the Return Policy for Website Orders as stated above. 

Crowdfunding pre-orders: Due to the nature of crowdfunding campaigns, if you ordered your Hitch from Indiegogo or Kickstarter, we are unable to accept returns or cancellations under any circumstances besides a manufacturing defect. Please refer to the return guidelines on the platform on which you placed your order. If you believe your product to be defective upon arrival, please email orders@carryhitch.com.

 

Lost Packages

We are not liable to replace or refund orders due to loss or theft, if they are scanned as delivered by our delivery partners.